By placing an order on this website, you enter into a purchase or sale transaction solely with The Amber Room Containers. This applies to all cases where payment is made by all modes (credit card, bank card, debit card, cheque, bank transfer) and other charges to Theamberoom.
PLACING AN ORDER
To place an order, you will need to complete the transaction on the website. By placing an order on the site, you agree to the terms and conditions and payment policy published on this page of the website.
Once you have selected your container and added them to your shopping cart, you will need to proceed to the checkout section. Here you will be asked for the address and other contact information, and payment-related information.
Once the payment is completed, your order will be processed on receipt of the funds from the bank, credit card company or payment gateway. At this stage, the sale is said to be complete. After that, your container will be shipped based on product availability and completion of logistics operations related to the same. Generally within 48 hours.
Currently, Cash on Delivery (COD) is not available as a payment option.
The following payment methods are currently available:
- Domestic and international credit cards issued by banks and institutions that are part of the Visa and MasterCard Network
- Visa Debit Cards
- Net Banking/Direct Debit payments from certain banks in India
A complete list will be available at checkout before making payments for your purchases.
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard, you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (found on the reverse side of the card) when you make your online transactions via your Credit or Debit card. To complete the transaction, you should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code).
Product prices listed on the website are current. While care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order if a transaction has been made where the price indicated was incorrect. In the rare event, we will refund the total amount received from the customer.
Prices are subject to change without advance notice.
All prices on this website are USD. The bank’s applicable exchange rate and fees will apply for international cards used on the site. We do not have any jurisdiction on this, and any disputes or queries on exchange rates and bank charges must be directed to the bank or institution that issued your card or payment instrument.
All orders are acknowledged at current pricing. We will bill at a price in effect when receipt of money and raise an invoice.
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This assurance that it follows the best security practices adopted by major online vendors. All payments are processed in real-time for your security and immediate peace of mind.
Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided is authorised and compliant with the regulations and requirements of various banks and, institutions and payment franchisees associated with it.
CONTAINERS THAT MIGHT BE OUT OF STOCK
We strive to replenish stocks and keep our containers available on our site for sale and dispatch. However, suppose the container is not available for any reason. In that case, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order at your convenience.
Theamberoom offers complimentary domestic shipping across the united states, Canada and internationally. If our logistics partner doesn’t service your location, we shall send the consignment reliable 3rd party shipping company.
We endeavour to deliver the products to you within 2-7 working days from the receipt of order and payment, as per the address for delivery.
A tracking number will be provided once the consignment is shipped.
RETURN AND EXCHANGE POLICY
We aim to create and deliver books and products for your appreciation and satisfaction. Theamberoom return or exchange policy applies only if the container is damaged or incorrectly supplied. All refund and replacement requests must be made within 7 days of receiving the order.
Please do not accept a container that shows signs of damage in transit. You can decline to accept a damaged container and ask the delivery person to return the container. Please get in touch with Theamberoom with the order number via our contact form below to inform us of this in case it happens.
If you receive the wrong container, please get in touch with us within 24 hours by calling us at the number provided here or via the contact form.
Please remember that minor variations in the colour and texture can occur from what is visible in the product pictures on the website due to the digital medium’s assorted technological and physical restrictions.